Bait and switch game played!! Umbrella and stand seem well made upon first inspection. Delivery Specialist. Made a request for missing parts on their website and got an automated reply that parts would be shipped. 2 reviews. See reviews below to learn more or submit your own review. We were extremely surprised by the result: very good delivery, very good customer service and the quality of the products are actually good too. I highly recommend them!! Wayfair was first mentioned on PissedConsumer on Mar 16, 2012 and since then this brand received 2123 reviews. I may even be able to keep the wrong item, and will give as gifts. Wayfair ranks 155 of 1476 in Furniture and Decor category. Among 5+ payment methods to choose from in my PayPal account, none of which are set as preferred payment methods, what makes PayPal think they have the right to charge my bank account unauthorized? Awesome company that does it right!!! Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. The employees all seem to be very happy and go above and beyond. Don't recommend it. The Wayfair website is a big reason it’s so successful. Review #2169528 is a subjective opinion of poster. You must have an account to create a list or registry, but you don’t need an account to shop from one. Most of the following questions I cannot answer at this time because I havent received the product yet. I felt a huge weight lift off of me. I will definitely be shopping on Wayfair again! This is very upsetting and so taxing what I have to go through. I definitely recommend Wayfair as a career! Comment. They lost a potential customer and I will tell my friends not to order from them. My issue had been resolved per the company representative I spoke with. Unsubscribe easily. Wayfair doesn't design, manufacture, store, or ship anything itself: instead, like Amazon, it's a "middle man" between the seller and the buyer. Overall the beds are so beautiful we kept them both. The company has several features on its website and app to help shoppers visualize Wayfair products in their home, which is helpful to online shoppers. Wayfair Reviews by A link has directed you to this review. Wayfair is an online retailer that sells furniture and household items, including fixtures, appliances and cookware. Considering the logistics nightmare caused by COVID-19, I am more than happy with the service and company. Thank You for Your Reply! Yes, Wayfair is a legitimate company with safe practices surrounding shopping, shipping and consumer privacy. It's not the cheapest but it's not the most expensive or ott and is good quality. I do not want to write a bad review; I much prefer resolving this issue. Find Wayfair Home delivery manager jobs on Glassdoor. ". Even the delivery was right on time, as predicted! The beds were delivered a day early and that was an issue because we weren't taking possession of the house until that next day. 3) I bought two bronze lamps. The beds were delivered a day early and that was an issue because we weren't taking possession of the house until that next day. Review #2093258 is a subjective opinion of poster. Use this comments board to leave complaints and reviews about Wayfair. I was told my expected arrival date would be September 4th. We live in an area where B and Q are now the main DIY store as both Homebase stores had shut and we didn't want to undertake a journey just for a brass external knob elsewhere. I also like the individual product pages with the scrolling details on the site and all the filter options to hone my searches. We tried to use Wayfair as our one stop shop as we sold everything overseas and needed brand new...everything. Beware on promised dates. I was told TWICE a replacement bed was sent out since the 3rd package was not sent out. The patio umbrella was more complicated. Don't order from wayfair!!! What happened? Their Customer Service agents are very rude. As a result of this however, I will never use PayPal again unless it's my only option. Education. Most items are eligible for returns and full refunds within 30 days of delivery. Customers can use filters on the company's website to make searching easier. Decorated my whole house through Wayfair. Another helpful feature on Wayfair’s website is the 3D visualization tool, which gives you the ability to create and save rooms to help plan and visualize specific items or furniture in your home. One pillow came in a clear plastic cover that was torn. Get hired. Wayfair sells a variety of home goods and furniture. See reviews below to learn more or submit your own review. I wrote my reviews and an email this time to customer service. has 648 Wayfair customers reviews. Have received a lot of compliments. Wayfair is not the way for such products. Result? Home Delivery. Bar stools shipped extremely quickly and were at my door in 3 days. All registry items include free shipping. Overall the beds are so beautiful we kept them both. At the end of that week got a call saying product backordered till Dec 19. Wayfair are very disappointing. We found it highly beneficial to read through a product’s reviews before making a purchase online. This date came and passed so I called the company who informed me that the bed would come soon. One was misaligned. I will NOT shop with Wayfair ever again. I, for one, will not be shopping here again. Wayfair Review To help you find the Best Hot Tubs, provides you with an in-depth Wayfair Review. I have to say, I was skeptical about ordering online, but Wayfair made it not only very easy, but I was able to keep within my budget and the products purchased were great quality/buys! Review #2218765 is a subjective opinion of poster. It was a something I completely did not expect and made me cry. Some of the most popular categories include: You can create lists and registries on Wayfair’s website to save wanted items or notify family and friends about particular items on a gift wish list. This was my first time ever ordering from Wayfair and their customer service is horrible. In view of this I googled the necessary product and found a Octagonal Centre Door Knob (Brass Heritage) for £23.40. I ordered a cocktail table from Wayfair. I ordered a bed and got two. All items were packaged very well and I have to say the quality was far better than the furniture store that I had purchased before finding Wayfair. I did have an issue due to the timing of my move and shipments wherein the items were not able to be held on vacation hold due to the Fedex's policy (NOT Wayfair) but I will say, they worked with me EVERY step of the way with calls providing updates from the customer service reps. Robin was especially amazing and helpful. User's recommendation: Wayfair has always done a superfantastic job in delivery as well as pricing. Enjoy reading our tips and recommendations. Wayfair Canada was first mentioned on PissedConsumer on Sep 05, 2019 and since then this brand received 32 reviews.. Wayfair Canada ranks 165 of 1474 in Furniture and Decor category. Wrong item was sent so caused me to be over charged $90, Wayfair shipped another part cost free no problems. (Online Shop): 2.8 out of 5 stars from 85 genuine reviews on Australia's largest opinion site For more information about reviews on please visit our I was recommended WAYFAIR by a friend because I just moved. Delivery date scheduled. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Blaming all on Covid BACKORDER while other companies can deliver products. Website was easy to use and transaction went through with an estimated date of delivery on 01/07/20. Recent recommendations regarding this business are as follows: "CHECK THE MAILING LAG TIME … I ordered a bed on 23/06/20 using my credit card. But no-one emailed us or phoned us. Initial Wayfair complaints should be directed to their team directly. I love the design, speed and how everything is organized. The card has no annual fee, and it typically includes an introductory offer. When I added it to my cart, it was priced at $464. Review #2118310 is a subjective opinion of poster. Full refund with no request to send the item back. They keep telling me the customer that I am wrong, no sympathy for customers. The package arrived about a half an hour into that time window. To see ALL of our reviews for the Best Hot Tubs, please Click Here. Two days prior to delivery it is pushed out one more month. For budget-conscious shoppers, Wayfair provides a filter-sorting system that lets you look up items by price, sort from low to high or set a custom range. I have shopped online with other companies and I always receive paperwork inside the box or package for my order. Discuss the issues you have had with Wayfair and work with their customer service team to find a resolution. I found one that I liked, the Juliana. With the "Room Ideas" section of its website, customers can explore curated home design styles and purchase items from those collections. One was sent to an address I had a previous delivery, but thank goodness I happened to be visiting and saw the package was MINE. Shipping is also free on all of Wayfair's hot tubs and spas. THREE QA experiences has me convinced they are incredibly dedicated to customer satisfaction. User's recommendation: Buy from Wayfair....they stand behind their company standards! The only thing I am not best pleased about and this is not down to Wayfair is the item was well packaged and was thrown over the gate by DHL who delivered. Love your job. Review #2269296 is a subjective opinion of poster. They wanted me to pay to return their error. Wayfair has a community of loyal shoppers who are open and honest when it comes to providing product feedback. Wayfair is a site that hosts listings from many different suppliers. The website was easy to use and to place an order. She said she was going to look further in to it and get back to me. I received a call this morning from Debra at Wayfair Customer Service and had my issues completely resolved and apologized for what I went through. You can find contact details for Wayfair above.. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. 1) A dining set has taken a long time to come because the third party shipper is waiting for all pieces to be together before delivering. Recently purchased some bar stools and a large patio umbrella. “ Bought a pendant light which is absolutely beautiful delivery good and on time this is the second item I have had and pleased with both of them love shopping with this company xx ” posted 7 months ago - Elizabeth Bailey “ I’ve had 2 items from Wayfair and both furniture items from Germany. The price listed on the page with the picture of the grey daybed was $359. Didn't hear from them for a few weeks and seeing all the horror stories lately feared the worst. This is the top-of-the-line experience when it comes to furniture delivery options.. At La-Z-Boy Home Furnishings & Décor, we offer full-service delivery with all of our furniture purchases. It took 2 minutes after I pulled up my past order online. I had ordered my patio furniture set on August 11. Received heart shaped Himalayan salt heart shaped tea light holders instead of round. This is the very definition of deceptive. Wayfair is my favorite furniture and home goods website from a navigation and research perspective. Sean Williams delivering a Wayfair sofa to a customer in Fair Haven, N.J. Decorated my whole house through Wayfair. UPS says they cannot help me since I do not have a Tracking Number; I never received a Tracking Number from Wayfair. Would you accept a product especially bedding that has no label on it and not a cheap item either? User's recommendation: Ask cushion color before purchasing. Review #2218297 is a subjective opinion of poster. Finally managed to return them but only after ordering more chairs. It was shown on the website in grey and listed several other available colors, though all but the grey and the beige were out of stock. Salaries posted anonymously by Wayfair employees. Hot tubs and spas are a popular way to relax after a hard day at work, entertain guests, and soothe aching post-workout muscles. Check our FAQ. Their website was very easy to use, the customer service was excellent, and the overall process from browsing to checkout is simple and smooth. Waited for delivery per Mayfair online tracking, then Mayfair did not update me about any delay issues. User's recommendation: If you have a shipping problem, the staff are outstanding to deal with, and Wayfair has provided them with great company policies to resolve issues. I ordered my dream bed, waited, when it arrived, I was missing both side slates, the tugged headboard part and the slates for the back did not line up to the head board. Ordered and entertainment unit on 23rd Nov 2019, which is currently advertised as order now and get it delivered by 21st Jan (3days). How Will My Order Ship? Wayfair is an online retailer that sells furniture and household items, including fixtures, appliances and cookware. is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wayfair Customer Service. Unsubscribe at any time. I would hope that Wayfair would use a different courier in future but the service was excellent. ... All reviews are prepared by staff. If you're planning on buying from this company, watch the pricing carefully so you don't get cheated. The Wayfair Credit Card Program lets you receive discounts, financing and credit rewards. Out of this number, 152 customers said that Wayfair is EXCELLENT by rating the site 5 out of 5 Stars. Was the package returned to Wayfair?? I did NOT have my bank account set up as a primary or backup payment method. Delivery Driver (Former Employee) - Aurora, CO - March 26, 2020. User's recommendation: Be careful, the only reason I did not cancel this order is because I have been to numerous furniture stores and even some custom cabinet shops and did not find anything that fit my needs. Debra you started my day off on a positive and weight lifting mode. Not right. Most orders from Wayfair include free shipping, but the company charges a flat rate of $4.99 for any order less than $35. The side was shipped asap with no request to send the damaged one. If you wish that your prior post be removed, submit a notarized letter. Despite this incredibly stressful event that almost left me without money for rent, Wayfair still solved the problem for me after I made a couple calls over the course of two days and I had my money back and had my credit card directly charged instead for the order. I went online to Wayfair to shop for a daybed. We value your privacy. Review #2156746 is a subjective opinion of poster. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Ordered refrigerator in Sept and initially told delivery in one week. ConsumerAffairs is not a government agency. View More. This is a $130 retailed lamp. When I called the number they provided, the initial customer service agent and manager had horrible attitudes. Review #2266380 is a subjective opinion of poster. I also decided I really didn't need two anymore. Wayfair offers products ranging from budget items to luxury pieces, so pricing varies based on what you’re shopping for. AVOID, AVOID, AVOID!” ... Been waiting for my purchase, 29/9/15, all day only to find they delivery date has been pushed out to "on or before" 7/10/2015. You can download the Wayfair app to quickly access the company’s extensive catalog, visualize products in your space with the “View in Room” feature, track packages and more. I went back in to print a picture of the web page and voila! We’ve carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery … Rights Reserved, You Are About to Contact Delivery Specialist (Former Employee) - Ogden, UT - November 3, 2017. ranks 309th among Furniture sites. ceiling lights that have been broken, canvas prints that have not been stretched properly, and a very large stainless steel sink that arrived bent on the four corners. I bought a chalk board from Wayfair for my cafe and I love it. 2) A futon showed up damaged on one side. Recent recommendations regarding this business are as follows: "Don’t order if you have deadlines on shipping", "100% YES", "Don’t buy! You guys do a good job on orders, just let me know! I'm an engineer by trade and a hobby carpenter, but I decided to go store bought for this need and don't regret it. 2. Nowhere on the web page did it say STARTING at $359 or $359 for beige only, it didn't even picture the beige next to he $359 price. As she looked into it she discovered it was sent to Fed Ex, but looks like it had just been sitting at the warehouse in California. ... Order hot tub on 01JUN2020 which at the time the Wayfair site said was in stock and delivery 8-12 weeks. I absolutely loved working for Wayfair. When you make a purchase on their site, they purchase that item from the supplier, who then ships it to you (aka "drop shipping"). I got an email that it was delivered on July 16 but nobody has seen it. Consumers complaining about most frequently mention customer service, credit card and delivery date problems. Item damaged in transit and reordered. We do like to support the high street and UK retail but sometimes the stores that are left charge either too much say Hinges and Bracket's in Canterbury or don't stock the product B and Q. Customer service just tried to assure it was right. They do not stand behind the error they made in shipping my order. 2 parts of 3 piece furniture set was delayed so I needed to cancel the entire order. All Rights Reserved. I received a mattress topper that looked like a return and repackaged up however with no label on the item at all. Our content is intended to be used for general information purposes only. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. The company offers a store credit card that can be used at all Wayfair-managed brands, including AllModern, Birch Lane, Joss & Main and Perigold. I never received my item! A free inside look at Wayfair salary trends based on 5137 salaries wages for 1268 jobs at Wayfair. Review #2200214 is a subjective opinion of poster. Kudos to Wayfair!!!! Wayfair are very disappointing months of frustration and it cost us a lot of money! Check our FAQ. I want to thank you for your quick response to my email and for resolving my issue just like that and resolving it beyond anything I had expected. Customer service at its finest! Read real customer ratings and reviews or write your own. I hung upset thinking I was a small priority. Using the card gives you free shipping with no order minimum and other rewards, such as 3% back in rewards or special financing. PayPal screwed up my payments after a credit card declined due to a bug (I had the credit available), and PayPal decided to then charge the entire amount to my bank checking account without ever asking or even notifying me. Theyll advise me within two weeks whether or not theyre sending a return label, or letting me keep the items. Problem solved! Review #2214381 is a subjective opinion of poster. Service 5 This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Unsubscribe easily. ... estimated delivery 12/4. I will not order from Wayfair again! Customer service issued a partial credit. Review #2304972 is a subjective opinion of poster. Topnotch customer service team also. There is no damage but if it was a plasma TV it would have been broken. I received a confirmation email straight away stating the order would come Thursday 9th Jan and in fact it's come today the 8th. We were stunned to see that Wayfair's 30-day return policy applies to hot tubs as well. I am sorry about my upset email and thank you for making me feel mattered. Wayfair Overview. Got the stand a few days later. Great quality and good delivery. If an item isn't the perfect match, you can return it for a refund within 30 days of delivery in the original condition and packaging. 2 salaries. The Power of Product Reviews. The agent answering the phone was outstanding! Everything arrived in good condition and are beautiful. I was dealing with this issue and last night after being upset with customer service. Worst Customer Service ever, charged me $100 for a reroute fee on a duplicate order I didn't place. According to their policy page, you may return them within 30 days of delivery for a full refund. Review #2154185 is a subjective opinion of poster. Thank you, Polly Cullen (970)531-****. Wayfair Shipping Information. Pissed Consumer © 2020 All If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. Our job isn’t done until you’re satisfied with the look of your room. We value your privacy. The 2nd pillow that was ordered and paid for never did show up. Way better service than I expected! She did not call, but thats ok as I believe she got the ball rolling. Credit... Sam Hodgson for The New York Times Delivery is free for purchases of $49 or more. I highly recommend them!! I would use them again but really for furniture I do prefer to see it in the shop and actually order instore but for some things I will order online when it's not possible. Some items can be pricey, but Wayfair offers a vast selection of products at a range of price points. Wayfair provides customers with a one-stop shopping experience that lets you purchase home goods, furniture and appliances from one site. Thank you again. It's clear to me Wayfair hires and trains great customer service representatives and managers. Free delivery is already available to all Wayfair customers on purchases over $49. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I've ordered many things from Wayfair and some of been very disappointing. I would highly recommend! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The overall rating of the company is 2.4 and consumers are mostly dissatisfied. “ Bought 2 recliner chairs but because I live above a shop in a maisonette the delivery drivers refuse to deliver up the steps phoned Wayfair they said it says on the email we sent you doorstep delivery only I said convenient that they take your money then tell you about the delivery they don't make it clear before you purchase and they use the worst delivery company ever xdp yet I bought a bed from Wayfair a … No argument from them, they are replacing the item as originally ordered, and sending it out on delivery in three days. They treat their employees very well. Its location on this page may change next time you visit. I called Wayfair to inquire and was told that only the beige (now also out of stock) was the only one that was $359. There was an issue with one of the products, but Wayfair made it right with very little effort on my part. Thank you, you have successfully subscribed to our newsletter! Help!! I called today 9/8 see what was going on and she informed me it would be arriving in 2 more days. 70,937 reviews for Wayfair, rated 1.00 stars. 5 salaries. It's already nice that the website is functional and easy to use but when questions or problems inevitably arose the service team knew exactly what to do and tried to resolve the problem as quickly as possible. 1,020 reviews for Wayfair, 1.9 stars: “Worst of the worst shipping and delivery service, unreliable, non dependable, waste of time, money and effort with plenty of broken promises coming from this company! We’ll start sending you the news you need delivered straight to you. We ordered 20 inch tall chairs when they arrived they were only 18 inches tall and we have been given the runaround for weeks and weeks.
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